Administrator of Firm Operations and Client Relations
Rita's Bio
As the Administrator of Firm Operations and Client Relations at Tovella Dowling, Ms. Tovella plays a pivotal role in aligning the firm’s services with the diverse needs and expectations of clients, the legal team, and our esteemed network of referral and community partners. Her position is vital to the seamless operation of the firm, ensuring that every aspect of client interaction is handled with the utmost professionalism and care.
With years of extensive experience in customer service across multiple industries, Ms. Tovella has honed her ability to connect with individuals from all walks of life. She takes pride in her ability to anticipate and meet the unique needs of each client, understanding that legal matters can be complex and often overwhelming. Her mission is to demystify the legal process, providing clear communication and fostering individualized trust with each client who retains the firm to address their legal needs.
In addition to her client-facing responsibilities, Ms. Tovella is deeply committed to building and maintaining long-standing, valued relationships with vendors, referral partners, and community affiliates. She recognizes that these partnerships are the backbone of the firm’s success, and she works tirelessly to ensure that these relationships are based on mutual respect and shared goals.
Splitting her time between the firm’s Arizona and California offices, Ms. Tovella is a vital presence in both locations, offering consistent support to her colleagues and ensuring that the firm’s operations run smoothly across state lines. Outside of her professional life, she cherishes the time spent with her grandchildren and finds peace and inspiration in hiking the stunning red rocks of Sedona.
As a mother of three daughters, and now a grandmother to four granddaughters, I have dedicated my life to raising strong girls. The foundational themes of my parental guidance were tailored with words of encouragement and motivation, but an acknowledgment of societal realities that they would inevitably experience one day firsthand. Having experienced these realities myself, I taught them to be strong. I taught them to be strong so that if they were to find themselves with no one else in their corner, they could fight their own way out. I taught them to be strong because board meetings need to be run, deals must be negotiated, and glass ceilings need to be shattered. I taught them to be strong because strong girls become empowered women and empowered women, empower other women.
I am fueled by the women my daughters have become and their commitment to following their dreams as working mothers, setting an example for their own girls. Being able to work alongside my daughter at Tovella Dowling in challenging changemakers and contributing to noble causes, including its own of empowering women by normalizing childcare in the workplace, is gratifying beyond words – as I witness empowered women running board meetings, negotiating deals, and shattering glass ceilings on a daily basis.